Home improvements in West Bromwich and across the West Midlands

Yes. The home survey and written quote are free and without obligation. We visit, measure up, talk through what you want and check anything that affects the job, such as access, drainage or approvals. Then we send a written quote that sets out the work, the specification, what is and isn't included, and the price. There's no pressure to go ahead.

Each quote is priced from the survey of your home: the measured quantities, the materials and specification you choose, labour time, access, waste removal and any approvals needed. The price is fixed for the agreed specification. If you later change the specification or add work, the change is priced in writing before it is done. Where something can't be priced until it is opened up, the quote says so clearly.

Any deposit and the payment stages are set out in your written quote before you agree to anything. On larger jobs, payments are normally linked to clear stages of the work, such as foundations, roof on or completion, rather than paid all at once up front. You won't be asked for any payment that isn't written into the quote you accepted.

Usually, yes. If you agree the contract in your home, or remotely by phone, email or online, you normally have 14 days to cancel under the Consumer Contracts Regulations 2013. For most building work the 14 days start the day after you agree the contract; where the job is mainly supplying goods, they can run from delivery. Your paperwork states exactly when your cancellation period starts and ends. You'll get the cancellation information and a cancellation form with your paperwork. Work won't start within those 14 days unless you ask for it in writing, and an email is fine. If you ask for an early start and then cancel, you pay only a proportionate amount for the work done up to that point. Some made-to-measure goods are treated differently, and your paperwork will say if that applies.

It depends on the job, the time of year and lead times for items such as windows, kitchens or steelwork. Your quote gives a start window and an expected time on site. Some jobs also have to wait for planning, building control or party wall notice periods, and where that applies the timeline is explained before you commit. If anything changes the programme once work has started, you'll be told as soon as we know.

Your quote names your point of contact and who is responsible for the job. Specialist work is done only by people entitled to do it: gas work by a Gas Safe registered engineer, and notifiable electrical work by a registered electrician or with building control sign-off. The quote states who carries out those parts. Before each stage starts, you'll know who is coming and when.